Swiss House Company - (FORTIME)

Swiss House Company - (FORTIME)

Exchange and return policy

Exchange and Return Policy

At Fourtime, we strive to provide a distinctive and reliable shopping experience for our customers, and we are committed to ensuring your complete satisfaction with your purchases. Therefore, we offer exchange and return options subject to the following terms and conditions:


Submitting a return or exchange request

You can contact us through:

Return Policy

  1. The customer has the right to request a return of the product within 14 days of the date of receiving the order.
  2. The product must be in its original condition, unused, undamaged, with all accessories and original packaging.
  3. The order number or purchase invoice must be provided to complete the return process.
  4. Original shipping fees are non-refundable when returning an order.
  5. Cash on delivery service fees (if applicable) are non-refundable.
  6. If the reason for the return is not related to a defect or error in the product, the customer bears the return shipping fees.

retrieval mechanism

  1. After the return request is approved, the customer will be provided with return shipping instructions.
  2. The customer delivers the shipment to the approved shipping company according to the instructions sent.
  3. After the product arrives at Fourtime's warehouses, is inspected, and confirmed to meet the return conditions, the request is approved and the refund process is completed.

refunds

  • The refund will be issued to the payment method used at the time of purchase.
  • The refund process may take up to 14 business days for orders paid via bank transfer or cash on delivery.
  • The refund process may take up to 20 business days for orders paid via bank or credit cards, according to the procedures of the card-issuing bank.

Cancel Orders

  • The customer can request to cancel the order before it is shipped.
  • If the order has entered the processing stage or has been shipped, it may not be possible to cancel it directly, and the customer can request its return after receipt according to the approved return policy.
  • If the shipment is refused, the amount will be refunded after the returned item arrives at Fourtime's warehouses and its condition is verified.

Damaged or defective products

If you receive a damaged product or one with a manufacturing defect, please contact us as soon as possible and attach photos illustrating the problem.

Fourtime will bear the full costs of shipping, replacement, or return in the event that there is a proven manufacturing defect or error in the product sent.


Warranty

  • Warranty period: Two years from the date of purchase.
  • The warranty covers defects and malfunctions resulting from manufacturing only.
  • The warranty does not cover damages resulting from misuse, accidents, or unauthorized modifications to the product.

Fourtime reserves the right to amend this policy at any time in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.